Privacy Policy

LAST UPDATED · JULY 2026

1. Scope

This Policy describes how Five Aligned handles personal information collected through fivealigned.com, our application form, and the member platform. By using the service you consent to this Policy.

2. Information we collect

• Application data: name, email, age range, business model, niche and target customer, monthly revenue range, experience level, strongest skill, biggest blocker, timezone and availability.
• Account & profile data: profile details you add (bio, avatar, icebreaker answers), pod membership, attendance, and commitment records.
• Payment data: processed by Stripe. We receive subscription status and partial card details (brand, last four digits); we never store full card numbers.
• Communications: messages you send in pod chat and to support. Pod chat is private to your pod and our operations team; it is not public.
• Usage & device data: log data, pages viewed, and analytics collected via cookies or similar technologies.

3. How we use information

• Matching: revenue range, business model, niche, timezone, skill, and experience are used to compose pods — this is the core of the service.
• Operations: running calls, chat, commitment tracking, pod-health monitoring, and support.
• Billing and account management via Stripe.
• Service communications (onboarding, call reminders, account notices) and, with your consent, marketing emails — unsubscribe anytime.
• Aggregated, de-identified analytics (e.g., overall ship rates) that do not identify you.

4. What other members see

Your pod sees your profile: name, business description, revenue bracket, skill, bio, and icebreaker answers — this visibility is the product working as intended. Your exact application answers, payment details, and contact email are not shown unless you share them. Anything you say in pod chat or calls is visible to your pod and covered by the mutual confidentiality obligations in the Member Agreement.

5. When we share information

• Service providers under contract: payment (Stripe), hosting and database (Supabase, Netlify), email delivery providers, analytics providers (Google Analytics). They may process data only to provide services to us.
• Legal: when required by law, subpoena, or to protect rights and safety.
• Business transfer: if Five Aligned is acquired or merged, data may transfer with the business under this Policy's protections.

We do not sell personal information, and we do not share pod conversations for advertising.

6. Retention

Active account data is retained while membership is active. After cancellation, profile and pod-history data are retained for up to 24 months (for re-joining and record integrity), then deleted or de-identified. You may request earlier deletion (Section 7). Financial records are retained as required by tax law.

7. Your rights

You may access, correct, export, or delete your personal information by emailing team@fivealigned.com. We honor verified requests within 30 days. Depending on your location, you may have additional rights under applicable privacy laws (including the Texas Data Privacy and Security Act, the CCPA/CPRA for California residents, and the GDPR for EEA/UK residents).

8. Security

Data is encrypted in transit and at rest by our hosting providers; access is limited to personnel who need it to operate the service; pod data is isolated by access controls. No system is perfectly secure; we will notify affected members of a breach as required by law.

9. Children

The service is for adults 18+. We do not knowingly collect information from anyone under 18; if we learn we have, we will delete it.

10. Changes and contact

We will notify members of material changes by email at least 14 days before they take effect. Questions and requests: team@fivealigned.com.